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| Customer Service Center: CSC-2 Vending Case Histories/User Testimonials Dan Stein-Mark Vend, Northbrook, IL— "We’ve had a huge success with the Customer Service Center. We have placed several of the CSC-1’s and we find that it turns a negative into a positive, especially when dealing with higher priced items. It empowers the customer to not only get satisfaction from a vending problem, but the direct contact with a real person lets them also make suggestions for products they would like to see in the machines. By having CSC machines installed at our sites, no clients are ignored. And customer service is the payback." Mark Hesch-A.H.Management Group, Inc., Rolling Meadows, IL— "Our company has been an independent operator in the Chicago area since 1939. Throughout A.H.’s history, we strive to deliver complete customer satisfaction. We have placed several of the CSC units and everyone is happy with the results. We see better customer service because problems are reported immediately and we have the option of providing a refund on the spot. The CSC-1 provides confidence to the end user and enhances our relationship with the location." Tom Goodwin- Park Vending, Aurora, IL — "We installed a CSC about a year ago. Everything went smoothly with the install. From the customer’s standpoint, they really like it. The amount of refunds has decreased and machines are repaired faster because we get malfunction reports right away. Machines that used to sit all day waiting for service are now back on-line faster, keeping customers happy and product flowing. Customers like the instant refund capability, too. The CSC is a great tool to use when selling new accounts— it gives you a 'one-up' on the competition." |
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| Copyright 2005 Advanced Manufacturing Corporation. All rights reserved. | |||